N°9 Roads · Core Training
LIVE TRAINING
for excellence made reliable
Train your team to build real connections, even under pressure. They’ll feel confident, customers will feel seen, and your service stays strong when it matters most.
THE REALITY
It Only Takes a Moment to Make Someone’s Day
Your customers aren’t looking for scripted responses—they’re seeking genuine human connection. But that doesn’t mean leaving it to chance.
Our signature training system gives your entire team the skills to create meaningful connections consistently—with each other and with the customer, regardless of role, experience level, and in spite of level of pressure.
By the end of N°9 Core Training, your team at every level knows how to make someone’s day.
OUR APPROACH
Just For Your Team.
Custom Created.
On-site, customized training built on our proprietary framework—fast-acting custom training, adapted to your brand, your team, your customers, your gaps, and your service signatures.
Interactive, scenario-based learning with real situations your team actually faces. We train the way people learn best—through practice, not lecture. Simple signature gestures that become standard operating process that customers remember forever. Advanced skill that make service feel natural, not forced. Your customers instantly feel the difference.
Invest in training that creates lasting loyalty—on both sides.
THE REAL TRUTH
Connection Training for Humans.
N°9 Foundation Training
Core Skills for Everyone
Our on-site essential program covering the fundamentals of human-centered service. Every team member learns the shared language and baseline skills that define your service culture.
Duration: Half-day to full-day intensive
BEST FOR
New team orientation, new hires, or establishing baseline standards across your organization.
Is this right for me?
- You need basic training for where your service vision aligns (or clashes) with daily operations
- You want to establish trust and emotional intelligence as a baseline on a team
- You want to proactively show the team typical blind spots and easy generous service excellence on a steady SOP basis, and create consistency across staff
- You want to develop repoire across a team or teams for maximum positive impact
- You want to create a warm and engaged working environment where staff wants to work and remain loyally on staff and grow long term
N°9 Advanced Training
Deeper dive into high-stakes moments, difficult conversations, serving discerning or specialized clientele, and leading service excellence.
Duration: Full-day to multi-day customized program
BEST FOR
Experienced team members, client-facing leaders, or those serving high-touch clientele
Is this right for me?
- You want to discover where your people spend emotional energy — ready for promotion or succession to a new advanced role or track?
- You need to prepare your team for a special engagement or client
- You want to identify leadership strengths/core gaps to address
- You want specific shared language around “great service”
- You want to grow a mature service team in a new direction
N°9 Service Leadership Training
Skills for Those Who Set the Standard
Specialized training for managers and leaders on coaching service excellence, making values-based decisions, finding and hiring new leaders, and modeling the behaviors that create exceptional culture.
BEST FOR
Service leaders, managers, and anyone responsible for upholding standards, growing in leadership, and recruiting new leaders.
Is this right for me?
- You want to learn directly from customers what creates memorable experiences
- You want to understand the gap between what you think builds loyalty and what actually does
- You need to identify friction points that are quietly undermining trust
- You want to discover opportunities to show customers you truly understand them
N°9 Custom Training
Fully customized curriculum addressing your unique challenges, customer base, and service signature. We design and deliver training that’s unmistakably yours.
Duration: Varies based on scope
BEST FOR
Businesses with specialized service needs or distinctive customer experiences.
Is this right for me?
- You want a comprehensive service system that dramatically cuts staff turnover
- You want to rapidly and permanently increase staff trust and engagement
- You want to become a true word-of-mouth brand
- You need systems that are truly repeatable, sustainable, and consistent at every level – regardless of who is at the helm
Not sure which training is right for your team?
What Happens After
Your Reputation Starts With Your Team
For 25+ years, we’ve helped businesses make excellence consistent without losing what makes it special. We identify what’s distinctive about your customer care, then transform it into systems your entire team can execute—your standards, your practices.
Our commitment: We work with you until your team confidently delivers the service that defines your brand—every time, as you grow.
The result? Service so distinctive it’s impossible to replicate.
MEET
Spend time together in person and talk about what is happening.
CONNECT
Let each person feel seen, heard and valued – and learn how to help the customer feel the same.
PLAN
Go over what makes your business exceptional and blind spots, leaving 100% prepared.
GO FORWARD
Take everything learned and put it into steady and consistent practice for an unbreakable bond.
WHAT’S NEXT
Connection is the Next Step
N°9 Core Training brings your teams together. When they feel part of something good, they make the client experience great.
Get the Data With Assessments
We decode the data together — surfacing patterns you wouldn’t see alone, and identifying the highest return on effort and time.
Progress to Excellence Design
Differentiate your service from every competitor in your market with systems designed specifically for your brand.