N°9 Roads · Assessments

SEE YOUR SERVICE CLEARLY
then elevate it

Our custom-built assessments reveal where excellence already lives in your organization — and where it needs support — so you can build steady systems that serve both your people and your customers.

BOOK A DISCOVERY CALL

THE REALITY

Your Team Is Carrying
More Than You Think

Right now, your team is managing more than service delivery. They’re navigating customer anxiety, their own job security concerns, and the emotional labor of staying present when everything feels uncertain.

You can’t fix what you can’t see — and most organizations are operating on assumptions, not insight.

OUR APPROACH

Data Built for You.
Not Off the Shelf.

These aren’t generic questionnaires. We build each assessment specifically for your organization — through conversations with your team and a deep understanding of what makes your service yours.

We measure what actually matters: the gap between aspiration and reality, where emotional energy flows, and how care truly lands with your customers.

 

Find Out What's Really Happening

THE REALITY

Choose the Clarity You Need.

N°9 Leaders Assessment

Clarity for Decision-Makers

A comprehensive evaluation of your service vision, operational alignment, and leadership approach to customer care. We reveal where strategy and execution diverge — and how to bridge that gap in ways that build trust, not erode it.

BEST FOR
Owners, executives, and leadership teams ready to align on service standards and lead through positive impact — not just position.

Is this right for me?
  • You need to understand where your service vision aligns (or clashes) with daily operations
  • You want to identify which decisions are building trust and which may be eroding it
  • You want to see your blind spots before they become crises
  • You need to know where to shift resources for maximum impact

N°9 Teams Assessment

Insight into Frontline Realities

An in-depth look at how your team actually experiences service delivery — where they feel empowered, where they’re struggling under pressure, and what they need to show up consistently without burning out.

BEST FOR
Understanding the employee experience and identifying training, systems, or support that make the difference between compliance and genuine commitment.

Is this right for me?
  • You want to discover where your people spend emotional energy — and whether it’s sustainable
  • You need to understand what support your team needs to show up fully
  • You want to identify strengths to leverage and gaps to address
  • You want shared language around what “great service” looks like

N°9 Connect Assessment

Direct Feedback from Those You Serve

Custom-designed questions that reveal what your customers truly value, remember, and need — in their own words. What makes them feel seen versus processed? What builds lasting loyalty versus transactional return?

BEST FOR
Businesses ready to learn what actually creates differentiation when customers have endless options and limited trust.

Is this right for me?
  • You want to learn directly from customers what creates memorable experiences
  • You want to understand the gap between what you think builds loyalty and what actually does
  • You need to identify friction points that are quietly undermining trust
  • You want to discover opportunities to show customers you truly understand them

N°9 Complete Services Package

Full Organizational Clarity

Our most powerful offering: assessments across all three levels — leadership, team, and customer — with integrated analysis and strategic recommendations. Includes complimentary system checks at 3, 6, and 9 months.

BEST FOR
Organizations committed to transformation and ready for deep, systemic insight into how to earn trust at every level.

Is this right for me?
  • You want a comprehensive service system that outlives staff turnover
  • You want to rapidly and permanently increase staff trust and engagement
  • You want to become a true word-of-mouth brand
  • You need systems that are repeatable, sustainable, and consistent at every level

Not sure which assessment is right for you?

LET'S FIGURE IT OUT TOGETHER

What Happens After

We Don’t Just Hand
Off The Data

Using the best motivational and analytical frameworks, we interpret insights with you, prioritize what matters most, and create a roadmap that delivers immediate impact — with a clear path forward.

UNPACK
We decode the data together — surfacing patterns you wouldn’t see alone.

STEER
We create a clear roadmap with immediate actions and long-term milestones.

PRIORITIZE
We identify what to act on first for the highest return on effort and time.

STEADY
We support you through insights – and during & after implementation.

WHAT’S NEXT

Getting Clear Is Just the Beginning

N°9 Assessments give you measurable insight. Once you have clarity, you’re ready to build.

Move On To Core Training

Equip your staff to deliver consistently, with confidence and care — so your standards hold under real-world pressure.

LEARN ABOUT TRAINING

Progress to Excellence Design

Differentiate your service from every competitor in your market with systems designed specifically for your brand.

LEARN ABOUT DESIGN